Make sure the items you wish to return are in their original condition, all tags and packaging included. Our sales team will check and confirm the condition of your items before initiating a return on your behalf.
Put the items to be returned into the original box (or another sturdy box) and bring them to one of our stores, along with all forms included in your original shipment (order invoice, return form, etc.).
We aim to process returns within 3 business days of their arrival at our warehouse. You will receive a Refund Confirmation email once your return has been processed and your refund issued. We regret that we are unable to issue refunds in-store for purchases made through the website at this time.
Refunds
Once your return shipment reaches our warehouse, please allow up to 10 business days for your return to be processed and refund issued. Once your return has been accepted, we will process your reimbursement and send you a Refund Confirmation email.
The time needed to process your refund may vary based on the payment method used:
Credit Card: All major credit cards including Visa, MasterCard, American Express, JCB. Your card will be debited when the order is placed.
PayPal: Simplify your checkout process using PayPal's digital wallet.
Apple Pay: Use Apple Pay to easily and securely check out in iOS apps and on the web.
ShopPay: Shopify's accelerated checkout method allows you to pay in full or split your purchase into regular payments.
If you have received a Refund Confirmation email but have not been refunded please contact your bank. If your bank is unable to locate your refund please contact Customer Care.